Resident services
How can we help?
New to MultiGig? Start here. Already a customer? Get support, upgrade, or put your service on hold while you're away.
New Customers
Pick your internet speed, add TV and phone if you want them, and we'll schedule your in-home setup. All the pricing is right on this page.
Takes about two minutes.
Seasonal Residents
Heading south for the winter? Pause your service while you're away.
Put My Service On HoldCurrent Customers
Get support, add or upgrade services, or schedule a technician.
Get Help With My ServiceBuild your package
Three choices, in order.
Pick your internet speed first. Everything runs on it. Then add TV and phone if you want them.
Pick your internet.
Add BroadStreamTV.
BroadStreamTV requires MultiGig Internet. There is no TV-only option, which is why it's step two.
Included with both packages
- A Fire TV Stick and one stream. No cable box.
- Whole-home cloud DVR
- Live TV replay: rewind up to 2 days
- Add BroadStreamTV Everywhere to watch on phones, tablets and laptops
Add home phone.
Equipment included
Unlimited nationwide calling with caller ID, voicemail and call waiting. Keep your current number. We move it for you.
Requires an ATA device for VoIP service; its $10/mo cost is already included in the $35 price shown. MultiGig Voice requires active MultiGig Internet service and a working home telephone.
That's the whole decision.
Start My Sign‑UpRather talk it through? Call (847) 886‑0303 and a real person will help you choose.
Triple Play bundles
Take all three. Save $10 every month.
Any internet speed, any TV package, plus MultiGig Voice, and $10 a month comes off the total.
Save $10/mo on every bundleMost Popular
Full Gig +
America's Favorites
Full Gig Internet · America's Favorites TV · MultiGig Voice
Regular price $179
$169/mo
About $5.60 a day for internet, TV and phone.
Half Gig +
America's Favorites
Half Gig Internet · America's Favorites TV · MultiGig Voice
Regular price $169
$159/mo
Full Gig +
America's Preferred
Full Gig Internet · America's Preferred TV · MultiGig Voice
Regular price $159
$149/mo
Half Gig +
America's Preferred
Half Gig Internet · America's Preferred TV · MultiGig Voice
Regular price $149
$139/mo
Bundle pricing applies when internet, TV and Voice are taken together. Internet + TV or internet + Voice alone are always available at the step prices above.
The MultiGig difference
Built around this community.
Every package comes with service you can actually reach.
Your own phone line
(847) 886‑0303 rings a person who knows Saddlebrook Farms, not a national call center.
U.S.-based support
Real people answer, seven days a week. No phone-tree runaround.
Our own technicians
Installs and service visits are handled by MultiGig technicians. Never outsourced.
Set up in your home
A technician connects your Wi-Fi, TVs and phone, and makes sure everything works.
Watched around the clock
Our team monitors the network day and night. We usually know about a problem before you do.
Built at no cost to you
The fiber-powered network was built for Saddlebrook Farms at no cost to the community or its residents.
Add-ons & equipment
Extras, if you want them.
Add any of these when you sign up, or later with one call.
Channel lineup
Want to see the channels?
Local Chicago-area stations for Saddlebrook Farms are being finalized. You can view a sample lineup now, or call for the latest.
The sample shows the national channels; its local stations are from another market. Saddlebrook's locals will be published when confirmed.
Want the current lineup for Saddlebrook Farms?
One call gets you the latest.
Vacation mode
Heading south for the winter?
Put your MultiGig service on hold while you're away, then turn it back on when you get home. Tell us the dates and we'll handle the rest. No need to cancel anything.
Guides & resources
Everything you need to get going.
Setting up your Fire TV Stick, using the channel guide, recording with the cloud DVR, and more. Download and keep.
BroadStreamTV User Guide
Setup and registration, live TV and the channel guide, RePlay TV and cloud DVR recordings, search, favorites and parental controls.
Open the guide (PDF)Guía del Usuario en Español
La misma guía completa de BroadStreamTV en español: configuración, guía de canales, DVR en la nube, favoritos y controles parentales.
Abrir la guía (PDF)Sample channel lineup
A sample of the national channels. Local Chicago-area stations for Saddlebrook Farms are being finalized; call us for the current list.
View the sample (PDF)Support
Talk to a person.
A number that rings a person who knows Saddlebrook Farms.
Before you decide
Questions, answered plainly.
Do I have to be home for the installation?
Yes, for the in-home setup. A MultiGig technician connects your Wi-Fi, TVs and phone, and makes sure everything works before leaving. You'll pick a morning or afternoon window that suits you. Installation is free when you sign up before the end of 2026.
Will I lose my phone number?
No. We move your current number to MultiGig Voice for you. You keep the number you've always had.
What happens to my current TV service?
Nothing changes before December 15, 2026. Your current service and pricing continue until then. On that date, Saddlebrook Farms converts to MultiGig. Sign up ahead of time and we'll have you ready before the switch.
Do I need to buy any equipment?
No. Wi-Fi equipment comes with your internet plan, and every TV package includes a Fire TV Stick. The phone adapter is already included in the $35 price.
What if I spend winters away?
Put your service on hold while you're gone and pick it back up when you return. Use the seasonal hold form or call us and we'll set it up.
Who do I call if something goes wrong?
Call (847) 886‑0303, Saddlebrook Farms' own customer service line, answered by our U.S.-based team. No phone tree, no national queue.
Ready to get started?
Sign up online in about two minutes, or call and a real person will walk you through it.
Free installation when you sign up before the end of 2026.